| 6.00pm | 8.00pm | Networking event at the ArcelorMittal Orbit in Queen Elizabeth Olympic Park, close to the show hotels, The Gantry and The Stratford |
| 8.00am | 8.15am | Buses depart from outside The Gantry London to take those staying at one of the official show hotels to Tottenham Hotspur Stadium |
| 9.00am |
Exhibition opens, coffee, tea & light breakfast in the Exhibition Hall (East Hospitality Level 2), provided by Levy UK + Ireland |
|
| 9.40am |
Opening Keynote: Laura Chiplin, Head of Visitor Attractions & Events, Tottenham Hotspur Football Club |
|
| 10.00am |
State of the Industry: Presented by Matthew Avila, Project Manager, Hunden Strategic Partners. Hear about what facilities are going up, trends in different sports and facility types, and new research. |
|
| 10.45am |
Current & Future Trends in Sports Venue Design - sponsored by Populous. Speaker: Liam Doyle, Principal, Jump Studios. |
|
| 11.25am | 11.50am |
Tea & coffee in the Exhibition Hall provided by Levy UK + Ireland |
| 11.55am |
How Technology Enables Premium Guest Experiences. Speakers: Jeff Wollen, Chief Information Officer, Marylebone Cricket Club (MCC); Mike Bohndiek, Founder & CEO, PTI Digital; and Roy Yaoz, CCO, Triple Jump Technologies. |
|
| 12.25pm |
Commercialising the Guest Experience. Moderator: Natasha Thiebaut, Director, Bluerock Sports & Entertainment. Speakers: Laura Chiplin, Head of Visitor Attractions & Events, Tottenham Hotspur Football Club; Oliver Wright, Premium Director, Europe, ASM Global; Vicky Jaycock, Senior Manager, New Stadium Sales, Everton; and Roy Westwood, CEO, Forward Associates. |
|
| 1.05pm | 2.00pm |
Lunch provided by Levy UK + Ireland with networking in the Exhibition Hall |
| 2.05pm |
The Future of Hospitality - sponsored by Sports Travel & Hospitality (STH). Moderator: Amanda Verhoff, President & Executive Director, ALSD. Speakers: George Vaughan, Head of Technology, Ascot Racecourse; Angus Brown, Head of Sales & Business Development, Sports Travel & Hospitality (STH Group); and Hayley Wood, Commercial Manager, Formula 1®. |
|
| 2.50pm |
Customer Experience & The New Now - sponsored by dasGate. Moderator: Nicholas Brice, CEO, Soul Corporation. Speakers: Robert Fitzpatrick, CEO, The Odyssey Trust; Alfonso Urrizburu, Business Unit Director, dasGate; Une Marija Jurkstaite, Head of Experience, YTL Arena Bristol; Christian Lau, CTO, Los Angeles Football Club; Bjorn Poels, CCO, Bundeling; and Terrie Smith, CEO, DIGISEQ. |
|
| 3.35pm | 3.55pm |
Tea & coffee in the Exhibition Hall provided by Levy UK + Ireland |
| 4.00pm |
New Builds & Renovations - sponsored by WilkinsonEyre. Moderator: Tom Roche, Sales & Projects Director - UK & Europe, The Parker Company. Speakers: Ben Kensell, CEO, Hibernian FC; Sam Wright, Director of Sport, WilkinsonEyre; Richard Mulvenna, Head of Design, Portview; and Nick Lekos, Global Director of Sales, Spring USA. |
|
| 4.40pm |
Is Your Venue Ready for the Metaverse? Presentation by Francis Casado, Head of International Business Development, 3D Digital Venue. |
|
| 5.10pm | 8.00pm |
Presentation of the IIFX Innovation Venue Award to Tottenham Hotspur, by Dr. Lou Marciani, Co-founder, IIFX followed by a very special behind-the-scenes tour of Tottenham Hotspur Stadium, presented by Tottenham Hotspur, F3 Architects and Levy UK + Ireland, with presentations from Ian Laurence, Partner, F3 Architects; Rak Kalidas, Commercial Director, Levy UK + Ireland, closing with networking, food and drinks in the Exhibition Hall. Tour sponsors: F3 Architects / Portview / Forward Associates / Populous / Terraplas |
| 8.00pm | 8.15pm | Buses return to the official show hotels. |
| 8.00am | 8.15am |
Buses depart official show hotels for Tottenham Hotspur Stadium. |
| 8.45am | 9.15am |
Light breakfast provided by Levy UK + Ireland & networking in the Exhibition Hall |
| 9.15am |
Diversifying for Different Audiences. Moderator: Katie McIntyre, Executive Director / CEO, ALSD International / Sports Venue Business. Speakers: Amy Trykna, Senior Ticketing & Strategy Manager, Arsenal; Tom Lynch, Group Commercial Director & SVP, Europe, ASM Global; Jon Lee, Global Creative Director, 20.20 Ltd; and Oliver Page, General Manager, Snøhetta. |
|
| 10.00am |
Tech Talk: Utilising Technology to Drive Revenue. Presentation by Steve McArdle, Director of Stadia & Venues, Bleep UK plc / Global Payments Inc. |
|
| 10.30am |
New Expectations & Market Forces: A Single Source of Truth. Moderator: Olivier Toth, President, European Arenas Association | CEO, Rockhal. Speakers: Birgit Ketele, MarTechComms Manager, Sportpaleis and Matt Botten, Senior Director, Premium Seating, The O2 arena / AEG. |
|
| 11.15am | 11.45am |
Coffee & tea in the Exhibition Hall provided by Levy UK + Ireland |
| 11.50am |
Optimising the Premium Seat Experience - sponsored by Portview. Moderator: Andy Rice, COO, Major Events International. Speakers: Marc Lee, Sales Manager, Principality Stadium Experience/WRU; Adam Hateley, Sales & Retention Director, Levy UK + Ireland; Borja Gonzalez Bilbao, Chief Business & Innovation Officer, Athletic Club; and Oded Efrati, CBDO, NINA Labs. |
|
| 12.35pm |
Sales, Staffing & Servicing Premium to Create Loyalty. Moderator: Jessica Gaffney, VP, Technology Division, ALSD. Speakers: Maxwell Fenton, Premium Experiences Leader, Tottenham Hotspur Stadium / Elevate Sports Ventures; Luc Vanhecke, Co-Founder, iXpole; and Mike Jeanes, Director, Account Management (EMEA), Ungerboeck. |
|
| 1.15pm | 2.15pm |
Lunch in the Exhibition Hall, provided by Levy UK + Ireland |
| 2.20pm |
Revenue Generation: Optimising Your Hospitality Space. Moderator: Tom Roche, Sales & Projects Director - UK & Europe, The Parker Company. Speakers: David Da Costa, CEO, Bendac Group; Simon Bee, Design Director, Benoy, Alex Avery, CEO, Pragma; and Ralph Hearnshaw, Managing Director, Nowy Styl UK. |
|
| 3.00pm |
The Hospitality Ticketing Journey as Part of a Unique Premium Experience. Speakers: Nils Braude, Managing Director, Twickenham Experience Ltd; Roy Yaoz, CCO, Triple Jump Technologies; and Alice Chiplin, Head of Guest Experience, Tottenham Hotspur. |
|
| 3.45pm |
Football for All: Hospitality Reimagined. Speakers: Vicky Jaycock, Senior Manager, New Stadium Sales, Everton and Roy Westwood, CEO & Director of Strategy, Commercial & Innovation, Forward Associates. |
|
| 4.25pm | 4.50pm |
Closing Keynote: Christian Lau, Chief Technology Officer, Los Angeles Football Club (LAFC) |
| 5.00pm | 6.00pm |
Closing reception in East Stratus with drinks provided by Levy UK + Ireland |
| 6.00pm |
Event closes...see you at ALSD International 2023! |
