Fan Experience Expert
7 Star Service
7 Star Service is in a class all by itself. No other training and consulting firm boasts experience providing staff development programs for more than 1,693 sports, leisure, and entertainment facilities worldwide. Ruby’s high‐impact training programs are based on 27 years as a public facility manager, trainer and consultant to 1,400 businesses in 25 countries.
With experience working on the front line and managing high‐profile operations, Ruby has an uncommon level of expertise that gives immediate credibility with program attendees and allows her to offer suggestions and recommendations based on actual hands‐on experience.
Her areas of expertise include:
- Designing the Guest Experience
- Employee Engagement
- Internal and External Guest Service
- Onboarding new employees
- Staff Recognition